Frequently Asked Questions

Answers to common questions about enrolling, payments, class access, and certificates at The Bailiwick Academy.

Getting Started

How do I create an account?

Click the "Sign Up" button in the top right corner, enter your email and create a password. You'll receive a verification email to activate your account.

How do I enroll in a class?

Browse our classes, click on one you're interested in, and click the "Enroll Now" button. You'll be guided through the payment process.

Can I access classes on mobile?

Yes! Our platform is fully responsive and works on all devices including smartphones and tablets.

Payments & Refunds

What payment methods do you accept?

We accept GCash, Maya, credit and debit cards, online bank transfer, and PayPal. Card, e-wallet and bank payments are processed by our payment partners Xendit and DragonPay.

What is your refund policy?

All sales are final and we do not offer refunds once payment has been made. The one exception is a mistake on our side — if something has gone wrong with your purchase or your access, contact us and we will put it right.

Classes & Learning

How long do I have access to a class?

Once you enroll in a class you keep access to it, including any future updates to its materials, for as long as The Bailiwick Academy is operating.

Can I download course materials?

Yes, most course materials including PDFs and resources can be downloaded for offline access.

Do I get a certificate?

Yes! Upon completing a course, you'll receive a certificate of completion that you can download and share.

Can I ask questions to the instructor?

Yes, each course has a discussion section where you can ask questions and interact with the instructor and other students.

Account & Settings

How do I change my password?

Go to Settings > Password tab, enter your current password and your new password, then click "Change Password".

Can I change my email address?

Email addresses cannot be changed for security reasons. If you need to change your email, please contact support.

How do I delete my account?

Contact our support team at support@thebailiwickacademy.com to request account deletion.

Technical Issues

Videos won't play. What should I do?

Try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, contact support.

I forgot my password. How do I reset it?

Click "Forgot Password" on the login page, enter your email, and follow the instructions sent to your email.

The website is loading slowly. Why?

This could be due to your internet connection. Try refreshing the page or checking your internet speed. If issues persist, contact support.